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Visitor Services Representative

TITLE

Visitor Services Representative

DEPARTMENT

Visitor Services (External Relations)

REPORTS TO

Visitor Services Management Team

DATE WRITTEN/REVISED

February 2018


SUMMARY

The Visitor Services Representative (VSR) promotes a positive visitor experience while applying museum procedures to make the visitor’s first and last impression of MoPOP memorable. The VSR has a thorough working knowledge of the facilities, exhibitions, and activities and is responsible for visitor greeting and orientation and maintaining visitor materials. VSRs are cross-trained and responsible for ticket sales, group orientation, event support—including coat check, gallery procedures, exhibition content, and interactive support.


ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES AS ASSIGNED)

  • Share your knowledge of all things MoPOP with guests through thoughtful, pleasant, and enthusiastic exemplary guest service skills
  • Maintain a consistently professional appearance
  • Retain an in-depth knowledge of the museum’s exhibitions, products, services, and membership programs
  • Actively promote the museum’s programs and events by engaging guests in the membership program and other upselling opportunities
  • Maintain accurate cash handling skills by following VS cash count procedures
  • Understand and utilize the museum’s onsite computer systems including point of sale and time keeping programs
  • Comply with established museum safety, health, and security programs
  • Actively exemplify a professional, cooperative, and courteous work attitude at all times
  • Comply with departmental attendance policy and maintain flexible shift availability
  • Actively following POS data collecting procedures and working together with VS team to meet sales goals
  • Other duties as assigned by Visitor Services Management Team


QUALIFICATIONS (EDUCATION/EXPERIENCE/CERTIFICATIONS)

  • Excellent interpersonal, verbal, and written communication skills
  • Ability to work effectively in a collaborative and diverse team environment
  • Two years of remarkable guest service experience preferred
  • Strong organizational skills and the ability to manage a continuous work flow in a high-volume, high-expectation environment
  • Ability to work a flexible schedule that includes nights and weekends
  • Strong interest in the popular culture topics presented at the museum, including but not limited to music, film, television, and digital media
  • Accurate and organized cash handling experience preferred
  • Ability to handle stress and stay focused, even-tempered, and congenial
  • A high school diploma is required, some college education is preferred, a background in music production is helpful


WORK ENVIRONMENT + PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential customer-service functions.

While performing the duties of this job the team member is regularly required to stand for extended periods of time as well as sit, walk, stoop, kneel, and crouch. They must be able to use their hands and arms for reaching and carrying. VSRs are frequently required to lift up to 40 pounds.

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