Sr. Manager, Information Technology
Does not supervise staff
Required in office: Tuesdays, Wednesdays, Thursdays, and work from home at staff discretion Mondays and Fridays. Subject to change.
We’re really glad you’re thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.
MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!
MoPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility
Our mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities. A nonprofit grounded in five core values — open arms, creative exchanges, light bulb moments, pursuing excellence, and excitement — MoPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.
We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MoPOP employees to be part of our DEIA journey.
The Systems Administrator works in the IT Operations Team to configure, monitor, and maintain servers, enterprise applications, cloud systems, and other technology infrastructure in both the Museum and Administrative offices. The ideal candidate will have a broad skillset, take ownership of projects, be biased for action, and can synthesize information to drive efficient outcomes while communicating clearly to both internal and external parties.
At the core of the IT team’s work, we strive to put the following ideals front and center:
- Being innovative is a priority.
- Supporting our coworkers.
- Furthering the mission of MoPOP as it applies to Information Technology.
- Teamwork makes the dream work.
Essential Job Duties (other duties as assigned)
- Administer a multi-site mix of physical and virtual Hyper-V servers clustered in a Failover Cluster Management environment.
- Configure & maintain Active Directory, Micrsoft365, AzureAD, Exchange Online, ADFS along with subsequent cloud-hosted systems for both administrative and user-facing systems.
- Assist in maintaining a variety of enterprise applications & SQL databases.
- Utilize PowerShell and other tools to implement automation of server & endpoint deployment, patching, and security.
- Configure & maintain device management software like JAMF and InTune along with Microsoft 365 Defender for Business.
- Own a variety of IT projects & vendors, to drive efficient results within schedule & budget limits from start to finish with minimal oversight.
- Author and maintain systems documentation for both technical and non-technical audiences.
- Work with Helpdesk and Network administrator on staff requests and support tickets (often individual work on support tickets will be required)
- Provide daily system monitoring and after-hours critical incident support as scheduled including support for monthly windows updated cycles.
- Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
- Contribute to a consistent customer service standard across all departments.
- Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.
- Commitment to participating in anti-racism work, learning about the ways institutional racism impacts the workplace, and supporting teammates in operationalizing DEIA strategies in the department.
- A minimum of 6+ years’ experience in:
- Administering Microsoft Windows Active Directory & Group Policies.
- Managing a virtualized server environment (Hyper-V or VMWare).
- Configuring & maintaining MS Exchange (Exchange Online experience preferred).
- A minimum of 4+ years’ experience in using PowerShell in an enterprise Windows environment
- Experience deploying and maintaining Microsoft 365 in an enterprise environment.
- Excellent verbal and written communication skills, including the ability to communicate effectively with both technical and non-technical audiences. You may be asked to present to department stakeholders on project updates.
- Project Management experience, including building out schedules and tasks using structured tools (i.e. MS Project, Asana, Wrike, Confluence, etc).
- Strong working knowledge of network services (SMTP, DHCP, DNS, AD, SAN).
- Firm understanding of Group Policy systems as it related to Windows domains.
- Adaptable and motivated to learn new skills through both self-study and work-sponsored training/certification.
- Experience administering MS-SQL Server databases.
- Licenses or Certifications are a plus: Microsoft Certified Solutions Associate (MCSA)
- Understanding of enterprise server and switch grade hardware
- Experience in the following areas is highly desirable:
- Offsite/Cloud-based Backup & DR solutions.
- MDM/EMM deployment & maintenance.
- iSCSI SANs.
- PCI compliance and auditing.
- Automation tools for endpoint device deployment & maintenance.
This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 2-7 Floating Holidays dependent on hire date, 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.
Please email jobs@MoPOP.org if you need a reasonable accommodation during the application or hiring process.