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Sales and Service Coordinator

POSITION TITLE

Sales and Service Coordinator

REPORTS TO

Sr. Admissions Manager

DEPARTMENT

Sales + Service

SUPERVISES

N/A

DATE WRITTEN/REVISED

February 2019


MISSION STATEMENT

The Museum of Pop Culture’s mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities.

SUMMARY

Under the supervision of the Admissions Sales and Operations Sr. Manager, this person will support the day to day ticket operations for MoPOP and help implement sales strategies for the admissions team. This person is responsible for efficiently and effectively setting up all necessary operational functions in the ticket system as well as developing and producing necessary reports for tracking ticketing trends.  This person will act as an internal customer service rep to all departments as it relates to ticketing needs.  In addition, this person will support the Sr. Admissions Sales and Operations Manager with additional reporting and data entry and analysis functions, as well as the Sales and Service Team as a whole.

ESSENTIAL FUNCTIONS (OTHER DUTIES AS ASSIGNED)

  • Implement and monitor ticket products, including GA tickets, group tickets, education workshops and public event tickets
  • Manage all price types and discounts, including the creation of discounts once approved the Director of Sales and Service and the removal of discounts once expired. Provide monthly discount report updates
  • Manage employee comp process and reporting
  • Coordinate Tessitura training for the Visitor Services team on updates to new ticket initiatives (in collaboration with the Visitor Services manager)
  • Act as an internal customer service rep for other departments when they have ticketing questions or needs, including creating and tracking ticket request forms
  • Send weekly reports to necessary departments of pacing for tickets sold compared to goal for events
  • Creating ad-hoc ticketing-related reports for other departments upon request (tickets by hour, tickets sold by location, etc…)
  • Work with Sr. Admissions Manager on ongoing process improvement for all aspect of ticketing and related reporting
  • Assist in any ticketing platform transition projects
  • Complete payment and invoicing needs for department
  • Act as a day-to-day contact for our hotel partners
  • Assist department with developing/editing proposals, providing ad hoc information to support sales efforts
  • Enter data into Tessitura as needed for other Sales departments, including sponsorship in-kind donations
  • Assist in selling Corporate Memberships
  • Support the Sales and Service team and the organization as a whole with various events and activations outside of standard office hours
  • Support the Director of Sales and Service with scheduling and planning team meetings, as well as other projects as needed
     

QUALIFICATIONS (EDUCATION/EXPERIENCE/CERTIFICATIONS)

  • Bachelor’s degree in Marketing, Business Administration or a related field preferred
  • 1-3 years of project management experience required
  • Experience with Salesforce, Tessitura, or similar CRM preferred
  • Experience managing and updating ongoing reports, building presentations
  • Exceptional organizational skills and outstanding interpersonal skills
  • Ability to interface at all levels and work with every team across the institution
  • Strong presentation and communication skills, both written and oral
  • Excellent customer services skills
  • Ability to solve problems quickly
  • Ability to work in a fast-paced environment while organizing work and achieving excellent results on schedule
  • Self-starter, good at multitasking and networking
  • Demonstrate a high level of energy and possess excellent interpersonal and communication skills, particularly verbal
  • Have a passion for getting others excited about contemporary pop culture
  • Solid understanding of Microsoft Office

 

Work Environment & Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, stand and walk. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 30 pounds, and occasionally up to 50 pounds.

 

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