Cyber Monday

FAQ

Find answers to some of the questions asked most frequently, learn how our membership program works, about your benefits, and how to make the most out of your MOPOP membership.

How do I visit the museum with my membership?

For the smoothest entry and check-in process, we highly recommend that all members reserve entry tickets before visiting the Museum. Go to MOPOP.org/Visit, select a date, then login to your account from the top left corner of the screen.

Forgot to reserve your tickets? No problem! Go to the ticketing counter and show a representative your digital membership card or photo ID. They will check you in and get you on your way to enjoying a day at the museum.

Memberships are available for use immediately after purchase with a receipt or photo ID. Please note that guest passes are not available for immediate use as they are sent via email up to seven days after membership purchase.

I have not received my membership card or guest passes yet. What should I do?

If it has been more than seven days, please contact us at Membership@MOPOP.org. You will be asked to confirm your contact information. Your replacement items will be emailed within 24 hours.

Who can be included on my membership?

Individual Membership includes one named individual

Dual Membership Includes two named individuals

Family, Producer, and Promoter memberships include two named adults, and up to five youths ages 5-17

Dual+1 and Family+1 memberships each include an additional named member

Insider, Creator, and Icon levels may name 3 adult members on their membership; please contact Advancement@MoPOP.org for assistance

Members must be named at the time of purchase or upon your first visit to the museum

Member names may not be switched out until the next renewal

Membership benefits are for named members only and are not for use by schools or other organizational groups

What is the Plus 1 Pass?

The Plus 1 Pass gives you the option to add one additional member to your Dual or Family membership. This is perfect for families with nannies or adult children. The $49 pass is limited to one per membership and is not available to add mid-term.

Can I give a Membership as a gift?

Yes! Click the “Gift” button under the membership level you would like to give. You will be prompted to enter one recipient’s name and email address. You (purchaser) will receive a PDF voucher with redemption instructions that you can print and gift by hand or simply email to your recipient. Your gift recipient will then present the voucher at any ticketing counter at the museum, where a representative will collect the necessary information (email(s), secondary names, street address, etc.). Digital membership card(s) and guest passes will be emailed to your recipient within seven days.

*IMPORTANT* GIFT MEMBERSHIPS ARE AN ACTIVE MEMBERSHIP THAT IS AVAILABLE TO USE FROM THE MOMENT OF PURCHASE AND EXPIRES 13 MONTHS AFTER PURCHASE.

Is my membership tax deductible?

Yes! Individual, Dual and Family memberships are fully tax-deductible. The deductibility of benefits received for the Visionary memberships are as follows:

$500 Producer: $376 may be tax-deductible
$1,000 Promoter: $778 may be tax-deductible
$2,500 Insider: $2,216 may be tax-deductible
$5,000 Creator: $4,556 may be tax-deductible
$10,000 + Icon:$9,556+ may be tax-deductible

Please contact Advancement@MoPOP.org with questions about your benefits. Please contact your tax professional for more information on the tax deductibility of your gift.

MOPOP offers digital membership cards for all levels, for your convenience and to reduce our environmental impact . Please keep in mind, member benefits are non-transferable. ID may be required when presenting your digital membership card.

How do I use my digital membership card?

Digital cards function just like plastic. Simply present your digital card and photo ID at the Ticketing Desk to check in. Keep in mind that we always recommend reserving your member tickets at MOPOP.org/Visit.

What if I prefer a plastic membership card?

Our membership cards have gone fully digital, for the convenience of our guests and staff, and to reduce environmental impact. Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode for us to scan.

‍How do I access my digital membership card?

A digital membership card download link will be emailed to the primary contact listed on the household account, which can also be forwarded to other named member(s) as necessary. Please keep in mind that ticketing staff reserves the right to request a photo ID matching the named membership card user.

‍How do I download my digital membership card?

Open the email with your digital membership card download link on your mobile device and follow the instructions to download your membership card to your smartphone wallet. Android users may need to install Wallet Passes from the Play Store prior to downloading.

If you don’t receive an email or you have deleted the email, please contact us at Membership@MOPOP.org for a new email with link.

Please see detailed instructions for downloading your digital membership card HERE.

Where can I find my digital membership card?

Once downloaded, your digital cards will live in your smartphone's wallet.

I have a Dual or higher-level membership. Where is my additional card?

A digital membership card download link will be emailed to the primary contact listed on the household account, which can then be forwarded to other named member(s) as necessary. Please keep in mind that ticketing staff reserves the right to request a photo ID matching the named membership card user. Contact us at Membership@MOPOP.org if you have additional questions.

Where can I access my guest passes?

There is currently not a way to access guest passes through your digital card. You will receive your single-use digital guest passes via a separate email within seven days of your membership purchase.

Will my digital card update when I renew my membership?

Yes! You only need to download your card once. After your membership has been fully processed your digital card will automatically update with your new expiration date, and any name changes you request. Please allow up to seven days for processing.

What if I lost or deleted the email with my digital card link?

You can visit the museum anytime by showing your photo ID at the Ticketing Counter to verify your membership status. For a replacement digital card, contact us at Membership@MOPOP.org.

Can someone else use my digital membership card?

No. Membership benefits are non-transferable. You may be required to present your active MOPOP membership card and/or photo ID along with your ticket before entering the museum. The name on your member type entry ticket must match your photo ID or you may be denied entry.

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