Manager, Employee Relations + Engagement

POSITION TITLE

REPORTS TO

Director, People + Culture

DEPARTMENT

People + Culture

SUPERVISES

None

UPDATED

August 2023

SALARY

$80,017.60 – $85,009.60 annually

Why MoPOP

We’re really glad you’re thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!

MoPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility 

Our mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities. A nonprofit grounded in five core values — open arms, creative exchanges, light bulb moments, pursuing excellence, and excitement — MoPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MoPOP employees to be part of our DEIA journey.

Position Summary

MoPOP is seeking a Manager, Employee Relations + Engagement to join our People + Culture team! This role plays a critical role in fostering an inclusive work environment of belonging, ensuring effective communication between employees and management, and promoting proactive engagement across the organization. Alongside the Director, People + Culture, the Manager will develop standard operating practices, socialize continued engagement with P+C, and support developing a keen management and leadership culture. This role takes in information quickly, synthesizes, and develops a plan which seeks to support collaborators involved.

Essential Job Duties (other duties as assigned)

In partnership with the Director of People & Culture, refresh policies and procedures:

Collaborate on updating MoPOP's policies and procedures for accessing People + Culture support related to complaints, grievances, and other employee-related matters.
Ensure these policies align with industry best practices and promote an equitable and inclusive process.

Drives employee engagement by developing innovative programming on multiple platforms including organizational analysis and change programing, career development planning, management training, mentoring programs, etc.
Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
Ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.
Commitment to participating in anti-racism work, learning about the ways institutional racism impacts the workplace, and supporting teammates in operationalizing DEIA strategies in the department.
Align with our Diversity, Equity, Inclusion, and Accessibility (DEIA) strategy:

Embed DEIA principles throughout the employee relations process, fostering an equitable and inclusive atmosphere.
Set up investigation spaces that are healing centered and restorative, acknowledging the unique needs of individuals involved.

Create a comprehensive action plan that establishes clear guidelines for managers and employees on when to access People + Culture support.
Support and educate managers on effective documentation practices to ensure accurate and thorough records.
Develop and execute People + Culture communication initiatives that engage the entire staff, promoting transparency and inclusivity.
Utilize various channels to ensure that employees are well-informed about relevant updates and resources.
Identify opportunities to proactively address employee concerns and foster a positive work environment.

Preferred Qualifications

You should possess a well-rounded set of skills that combine in-depth knowledge of employment laws, people-centered approach, analytical, and problem-solving abilities. You will play a pivotal role in maintaining positive employee experiences and resolving workplace challenges. The following qualifications are essential for success in this role:

Proven experience in employee relations, human resources, or a related role with thorough knowledge of employment laws and regulations to ensure the organization's compliance and mitigate potential risks.
Keen understanding of DEIA principles and their application in the workplace.
Ability to work collaboratively and build positive relationships at all levels of the organization.
Demonstrating a genuine understanding of employees' needs and concerns, you actively listen, follow up, and ensure that every employee feels heard and valued.
Ability to assess workplace situations and evaluate information critically will enable you to make informed decisions and design effective employee engagement strategies.
Exceptional communication skills in navigating complex employee relations issues and finding amicable solutions that benefit parties involved.
Proficiency teaching + integrating principles of restorative justice and transformative justice into working relationships.
Excel at building and maintaining positive relationships with employees and stakeholders, even during challenging conversations and demanding situations while maintaining professional boundaries.
Strong decision-making ability to make well-considered decisions, especially when handling sensitive matters, demonstrates your ability to lead with confidence.
Confidentiality: You understand the importance of maintaining strict confidentiality when dealing with personal and sensitive employee information.
Excellent time management skills enable you to prioritize tasks, address urgent matters promptly, and manage a diverse range of employee-related issues effectively.

Benefits

This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 2-7 Floating Holidays dependent on hire date, 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.

Please email jobs@MoPOP.org if you need a reasonable accommodation during the application or hiring process.

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