Visitor Services Representative

Passionate about pop culture? We want you.

DEPARTMENT: VISITOR SERVICES 
VISITOR SERVICES REPRESENTATIVE

REPORTS TO

Visitor Services Management Team

DATE WRITTEN/REVISED

February 2017


SUMMARY

The Visitor Services Representative (VSR) promotes a positive visitor experience while applying museum procedures, ensuring that the visitors’ first and last impression of MoPOP is memorable. The VSR has a thorough working knowledge of the facilities, exhibitions, and activities and is responsible for visitor greeting and orientation and maintaining visitor materials. VSRs are cross-trained and responsible for ticket sales, group orientation, and event support—including coat check, gallery procedures, exhibition content, and interactive support.

ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES AS ASSIGNED)

    • Transfer a learned knowledge of all things to museum guests through a thoughtful, pleasant, and enthusiastic demonstration of exemplary guest service skills
    • Demonstrate a consistently professional appearance
    • Maintain in-depth knowledge of the museum’s exhibitions, products, services, and membership programs
    • Actively promote the museum’s programs and events by engaging guests in the membership program and other upselling opportunities
    • Maintain accurate cash handling skills
    • Understand and utilize the museum’s onsite computer systems including point of sale and time keeping programs
    • Comply with established museum safety, health, and security programs
    • Actively exemplify a professional, cooperative, and courteous work attitude at all times
    • Comply with departmental attendance policy and maintain flexible shift availability
    • Other duties as assigned by Visitor Services Management Team

QUALIFICATIONS (EDUCATION/EXPERIENCE/CERTIFICATIONS)

    • Excellent interpersonal, verbal, and written communication skills required to ensure exceptional visitor service for both the general public and internal guests
    • Ability to work effectively in a collaborative and diverse team environment
    • Two years of remarkable guest service experience preferred
    • Strong organizational skills and ability to manage a continuous work flow in a high-volume, high-expectation environment
    • Ability to work a flexible schedule that includes nights and weekends
    • Strong interest in the pop culture topics presented at MoPOP, including but not limited to music, film, television, and digital media
    • Accurate and organized cash handling experience preferred
    • Ability to handle stress and stay focused, even-tempered, and congenial

WORK ENVIRONMENT + PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, stand and walk. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 30 pounds, and occasionally up to 50 pounds.

Apply For This Position