Visitor Services Representative

Passionate about pop culture? We want you.

TITLE

Visitor Services Representative

DEPARTMENT

Visitor Services (External Relations)

REPORTS TO

Visitor Services Management Team

DATE WRITTEN/REVISED

December 2017


SUMMARY

The Visitor Services Representative (VSR) promotes a positive visitor experience while applying museum procedures so that each MoPOP visitors has a lasting and positive experience. The VSR must maintain a thorough knowledge of the facilities, exhibitions, and activities and is responsible for visitor greeting and orientation and maintaining visitor materials. VSRs are crossed trained and responsible for ticket sales, group orientation, and event support—including coat check, gallery procedures, exhibition content, and interactive support.

ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES AS ASSIGNED)

  • Give thoughtful and enthusiastic guest service to each MoPOP guest
  • Have a consistently professional appearance
  • Maintain a complete and conversant knowledge of the museum’s exhibitions, products, services, and membership programs
  • Actively promote the museum’s programs and events by engaging guests in the membership program and other sales opportunities
  • Maintain accurate cash handling skills
  • Understand and use the museum’s onsite computer systems including point of sale and time keeping programs
  • Comply with established museum safety, health, and security programs
  • Exemplify a professional, cooperative and courteous work attitude at all times
  • Keep regular and predictable attendance

QUALIFICATIONS (EDUCATION/EXPERIENCE/CERTIFICATIONS)

  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrated ability to work effectively in a collaborative and diverse team environment
  • Two years of guest service experience
  • Strong organizational skills and ability to manage a continuous work flow in a high volume, high expectation environment
  • Ability to work a flexible schedule that includes nights and weekends
  • Strong interest in the pop culture
  • Accurate and organized cash handling experience required
  • Ability to handle stress and stay focused, even-tempered, and congenial

WORK ENVIRONMENT + PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential customer-service functions.

While performing the duties of this job the team member is regularly required to stand for extended periods of time as well as sit, walk, stoop, kneel, and crouch. They must be able to use their hands and arms for reaching and carrying. VSRs are frequently required to lift up to 40 pounds.

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