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Director, Human Resources

POSITION TITLE

Director, Human Resources

REPORTS TO

Executive Director

DEPARTMENT

Human Resources

SUPERVISES

1 Team Member

UPDATED

October 2021

SALARY

115k – 120k


Why MoPOP

We’re glad you’re thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!

MoPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility 

Our mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities. A nonprofit grounded in five core values — open arms, creative exchanges, light bulb moments, pursuing excellence, and excitement — MoPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MoPOP employees to be part of our DEIA journey.

Position Summary

The Director, Human Resources helps to promote an effective, equitable and productive workplace through planning and implementing a broad range of human resources functions. The position requires a strong base of knowledge of employee relations, diversity, equity, and inclusion, labor relations, conflict resolution and facilitation, compensation, and performance management. This position must also apply knowledge of recruiting, policy and procedure development, employee training, and compliance. The position will partner with leadership, management, and staff to resolve complex issues that may impact the productivity and effectiveness of the institution.

Essential Job Functions (other duties assigned):

Human Resources Management:

  • Develop and implement HR policies and procedures; prepare and maintain handbook on policies and procedures; periodically reevaluate policies for effectiveness and compliance.
  • Create and implement a comprehensive employee lifecycle plan – recruiting/interviewing, establishing traditions, training, performance management, onboarding/offboarding, etc.
  • Manage the recruitment processes and assist hiring managers on candidate selection; assure hiring processes comply with policy and legal requirements.
  • Ensure legal compliance by monitoring and implementing applicable employment-related local, federal, and state requirements; conduct investigations as needed regarding employment issues, work to successfully resolve issues bearing in mind risk management and employee morale considerations. Work with management on appropriate solutions. Write reports and other materials as required, maintain records; represent the organization at hearings.
  • Partner with the Manager of Payroll and Benefits to advise employees and managers on compensation issues and questions, analyze salary survey information and make recommendations regarding compensation.
  • Maintain documentation by updating job requirements and job descriptions.
  • Handle confidential information in an appropriately professional and respectful manner.
  • Partner with the Manager of Payroll and Benefits to communicate internally to provide employees with appropriate information regarding changes in policies, procedures, benefits, and events.
  • Create and manage the HR budget and other financial measures of the HR department.

Leadership Development, Training, & Performance Management:

  • Oversee the planning, implementation, and performance measurement of specific short- and long-term projects. This includes developing and overseeing an employee and management training program, coaching and consultation.
  • Coordinate performance management processes; assist managers with performance management, including coaching and discipline; hear and resolve employee concerns.
  • Contribute to a consistent customer service standard across all departments.
  • Counsel employees and managers on a broad range of HR subjects, provide coaching and advice on employee relations and policies/procedures.
  • Provide feedback and coaching to leaders and managers, offering constructive feedback on behaviors, decisions, individual effectiveness, competencies, and personal development; help drive changes in management behavior to support a culture of accountability and performance.
  • Maintain professional growth and development through seminars, workshops, and professional affiliations in order to keep abreast of the latest trends in human resources and employment law.
  • Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

DEI&A:

  • Partner with management to address and improve workforce and employment issues. Advise departments and managers on areas needing changes. 
  • In conjunction with the Senior Leadership Team, lead the efforts in developing a culture by design that is on brand, supports our diversity, equity, inclusion, and accessibility (DEIA) efforts with the purpose of maximizing MoPOP’s ability to serve our mission.
  • Maintain excellent workplace relationships. Demonstrate the highest levels of ethics and customer service. Establish credibility throughout the organization as an effective listener and problem-solver for diverse people.
  • Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
  • Commitment to participating in anti-racism work, learning about the ways institutional racism and other ~isms impacts the workplace, and supporting teammates in operationalizing DEIA strategies in the department.

Qualifications (Education/Experience/Certifications)

  • Thorough understanding of business, management, and employee dynamics and how strategic HR business partnerships support the organization’s goals and objectives. Understanding of how to balance support to the organization and assisting employees.
  • A genuine commitment for creating an inclusive and equitable work environment and world.
  • Ability to adjust rapidly to new strategies and approaches for building support in a fast-moving environment.
  • Experience working with and recruiting for organizational diversity, equity, inclusion, and access efforts including engaging in difficult conversations with individuals and groups around race, equity, diversity, and inclusion.
  • Bachelor's degree in a relevant field of study from an accredited college or university; and 8+ years’ relevant broad HR experience; or an equivalent combination of education and experience that demonstrates the ability to perform the position’s requirements.
  • Applicable certification (e.g., PHR, SPHR or SHRM) desirable.
  • Empathetic and collaborative working style and effective interpersonal skills. Ability to develop strong partnerships with stakeholders.
  • Compliance knowledge of local, state, and federal employment laws including minimum wage, sick/safe time, background checks, anti-harassment, ACA, ADA, FLSA, FMLA, WA Paid Leave, OSHA, EEO, and COBRA.
  • Excellent computer skills, including Word, PowerPoint, and Excel.
  • Self-directed project management skills. Efficient and detail oriented. Demonstrated skills for multi-tasking.
  • Strong interpersonal and written communications skills. Ability to convey information effectively. Personable, with ability to positively motivate others.
  • Ability to draft and present training materials. Ability to effectively present information. Strong skills in business English, spelling and grammar.
  • The ability to help manage emotional or stressful personnel issues.
  • Ability to work independently and as part of a team.
  • Interest and passion for pop culture is highly desired.

Benefits

This full-time position includes a generous benefits package that we will share during the hiring process.


Reasonable accommodations may be made during the application or hiring process upon request, please contact HR@MoPOP.org.

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